As per section 9 of our terms of service document.
- Cancellation and Returns
If you wish to cancel a Contract before any Products in that Contract are dispatched, there will be no charge except for any applicable transaction and non-refundable banking fees that may have occurred. If the cancellation is made within 15 days of the Products being dispatched there will be restocking charges.
AviBuy will approve a cancellation at its sole discretion and reserves the right to seek reimbursement of any expenses incurred in respect of the Contract and moreover, charge a cancellation fee of 15% of the Price plus any applicable charges.
If you wish to return a Product, you must complete a Returned Material Authorisation Form and send it to us. If the part was ordered and dispatched correctly from stock and subsequently returned unused within 15 days of its dispatch to/collection by you, then full credit will be issued minus shipping charges. Full credit less 15% handling and shipping (if applicable) will be issued for parts received unused and still in their original wrapping if returned after 15 days but less than 30 days after delivery. No credit will be issued for items returned unused after 31 days; we will advise you in respect of your return of the Product including the return delivery or collection of the Product.
AviBuy may, at its sole discretion, offer credit to you for the Price of the Product if you wish to return it, subject to the fact that the Product is returned in the condition in which it was provided to you. AviBuy Limited reserves the right to charge a restocking fee for Products that are returned for credit.
In the event that the Product is not returned in the condition in which it was provided to you, AviBuy will offer credit for a proportion of the Price of the Product. This will be determined at our sole discretion and may include additional charges.
You shall bear all costs associated with the return and/or collection of the Product.